Our Policies

This privacy statement covers websites operated by Live REAL Experiences. We understand that booking online involves significant trust on your part. We value your trust and make it a high priority to ensure the security and confidentiality of the personal information you provide to us. Please read this policy to learn about our privacy practices. By visiting this Website, you are accepting the practices described herein.

Information Collection
Live REAL Experiences is the sole owner of the information collected on liverealexperiences.com and its affiliate's websites. We receive and store any information you enter on our website or provide to us, including personal information such as your name, telephone number, postal and email addresses, fax number, and billing information (such as credit/debit card number, cardholder name, and expiration date). You can choose not to give us information, however, some personal information is necessary to book a tour/excursion or engage in information-seeking or other transactions on our site.

 

How we use the Information
We use sensitive billing information (such as cardholder name, credit/debit card number and expiration date) for the purpose of completing the tours/excursions bookings you transact on our website. We use other personal information about you to provide you with the tour/excursion information you request; to provide you with tour/excursion confirmation and updates; to manage your account, including processing bills and providing tour/excursion notifications; to communicate with you in general; to respond to your questions and comments; to analyze and improve all our offerings; promotions, customizations; and to otherwise customize your experience with this website; to get information from you, including through surveys; to resolve issues, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Usage; and as otherwise described to you at the point of collection.

 

Legal Obligations
Live REAL Experiences may be required by law to disclose information you have provided in obtaining its travel products or services. Live REAL Experiences may also disclose information against someone who poses a threat to its interests (such as customer fraud) or whose activities could bring harm to others. Additionally, it may be necessary for Live REAL Experiences to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business.

 

The Choice to Submit Information
As stated previously, you have a choice not to give us information, understanding that it may be required in order to book a tour/excursion or to take advantage of certain features offered on this website and may therefore affect these processes.

 

Computer Information
Live REAL Experiences collects certain technical information from your computer each time you make certain requests and may include your IP address, operating system, Web browser software (i.e. Netscape Navigator or Internet Explorer), and referrer Web site. Online activity, like tours viewed and bookings made, may also be automatically collected to assist in customizing user experience and preventing fraud.

 

How we Protect your Information
Your Safety and Security while using this website to reserve your tours and excursions are our priority. We are serious about protecting the information we collect through administrative, technical, and physical security procedures such as authorized access and message encryption, along with firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.

 

Use of Clients’ Graphics & Submissions
Live REAL Experiences Client(s) irrevocably consents to and authorizes the use and reproduction by Live REAL Experiences, or anyone authorized by Live REAL Experiences, of any and all photographic, video and any other visual portrayal (s) of the undersigned Guest(s), their child or ward, for any purpose whatsoever, including but not limited to use in magazines, brochures, flyers, television, internet, and websites displays without further reference or compensation. All rights, title and interest therein (including all worldwide copyrights therein) shall be the sole property of Live REAL Experiences and authorized personnel, free from any claims by the undersigned Guest(s) and or any person deriving any rights or interest from such Guest, AND each undersigned Guest(s) UNDERSTANDS AND HEREBY KNOWINGLY AND VOLUNTARILY SO AGREES.

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Please be aware that by submitting content to this Website by electronic mail, postings on this Website or otherwise, including any tour and excursion reviews, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, "Submissions"), you grant Live REAL Experiences, its subsidiaries and corporate affiliates and the affiliated, co-branded and/or linked website partners through whom we provide service, a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with such Submission If you do not agree to these terms and conditions, you are free to refrain from providing Submissions.

 

You are fully responsible for the content of ALL your Submissions, which shall not include: (i) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate public or private rights or that would violate any law; (ii) any commercial/marketing material or content and (iii) any material or content that causes a copyright, trademark or patent violation. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions or any other harm resulting from your posting of content to this Website. You acknowledge that Live REAL Experiences may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you.