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Our Policies

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TERMS OF USE

Welcome to the Live REAL Experiences website (the "Website"). This Website is provided solely to assist customers in gathering information on tours and excursions, providing access to determine the availability of tours and excursions, and making legitimate reservations and for no other purposes.


This page states the Terms under which you may use this Website. Please read this page carefully. If you do not accept the Terms of Usage stated here, please do not use the Website. Live REAL Experiences reserves the right at any time, at our sole discretion; to change or otherwise modify these Terms without prior notice, and your continued access or use of this Website signifies your acceptance of the updated or modified contents.

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As a condition of your use of this Web site, you warrant that you will not use this Web site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. All material contained within this website is the sole property of Live REAL Experiences and cannot be used, reproduced, copied or modified, in its entirety or in part, without prior consent by an authorized agent of Live REAL Experiences.

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Live REAL Experiences reserves the right to change the terms, conditions, and notices under which this Website is offered, and you agree to accept and be bound by those terms, conditions, and notices that are in effect at the time of your use of Website and facilities offered by Live REAL Experiences.

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IMPORTANT: PURCHASE OF LIVE REAL PRODUCTS CONSTITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS (THE "CONTRACT").

SITE INFORMATION

We aim always to provide the latest information and details about our product offerings on this Website. However, the information presented here is subject to change and is not guaranteed to be free from errors. 

 

All prices listed on this Website are in U.S. Dollars unless otherwise specified. Promotions listed on this Website can be changed or withdrawn at any time.

RESERVATION & CANCELLATION POLICY

By reserving your tour and excursion, you authorize Live REAL Experiences to book reservations for the total reservation price. You agree that Island Routes Caribbean Adventures will charge your credit/debit card for the total reservation price.

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All cancellations or changes are subject to applicable restrictions. Cancellation charges depend on
when Live REAL Experiences receives notice of the request for cancellation. Live REAL Experiences will apply any payments made toward the purchase price against any cancellation charges and will refund any balance remaining after the payment of any charges. Cancellation charges are liquidated costs and are in no way a penalty. Holiday periods may be subject to additional cancellation charges. There is the opportunity for a Full refund within a limited period.


Minimum cancellation charges are as follows:


Shore /Off-Shore Excursions
120 hours or more prior to tour date: Full Refund
96-119 hours prior to tour date: 50% Refund
Less than 96 hours prior to tour date: No Refund

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Group Reservations
60 days prior to tour date: Full Refund
45 days prior to tour date: 50% Cancellation Fee
30 days prior to tour date: 75% Cancellation fee
Less than 30 days prior to tour date: No Refund

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NO REFUNDS OR ADJUSTMENTS WILL BE MADE FOR ANY PORTION OF TOUR OR ATTENDANT SERVICES NOT UTILIZED.


Changes to Reservations

All requested changes to reservations are subject to availability, and any changes must be approved in writing.

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Changes are subject to applicable fees and charges. Guests wishing to make a change, please call 1.876-326-4431.


Bank & Credit Card Fees

Some banks and credit cards impose fees for cross-border transactions. By reserving your tour and excursion on this website, you may see an additional cost/fee appearing on your credit card statement. This fee is solely determined by your Bank and/or Credit Card Company, and Live REAL Experiences takes no responsibility for these associated costs. If you have any questions about these types of fees applied to your reservation, please contact your bank directly.

TOUR TECHNICALITIES

Feel free to query the details of Tours prior to Booking to ascertain the physical requirements as some tours are physically demanding and are not suitable for those unwell or ailing, individuals with a heart condition, pregnant or physically challenged. Please note that Tour times and dates may vary based on volume or availability.

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Except for tours identified at www.liverealexperiences.com as being owned by live REAL Experiences, the Operators of tours are independent contractors and are solely responsible for their acts and omissions. Live REAL Experiences, therefore, assumes no responsibility for such acts and omissions or for any injury, loss, damage, sickness or accidents sustained on any of the tours offered on our Website, including but not limited to any that occur on and/or during the tour, as well as before and after as part of and/or during transport to/from the tour.

 

In Totality and without exclusion, Live REAL Experiences shall not assume any responsibility for injury, loss or damage to any person that voluntarily participates in physical activities, especially cliff diving done at any location, including but not limited to Dunn's River Falls or Rick's Café, and/or to any person who voluntarily stops as part of and/or during transport to/from a tour at an unintended destination, meaning one that is separate and apart from the scheduled tour and/or destination. Individuals proceeding in such a manner assume any and all responsibility and risk, as this is not a recommended activity. 

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Live REAL Experiences, in addition, shall not assume any responsibility for the loss or damage to money, jewelry, clothing or other valuables that have not been tendered to Management for safekeeping. 

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Please note, for your safety, Guests will not be allowed to participate in helicopter tours and/or transfers if they have undertaken any diving exercise within 24hrs prior to departure of said tour/transfer.

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Limitation of Damages

Client HEREBY ACKNOWLEDGES AND AGREES that Live REAL Experiences, affiliates, subsidiaries, insurers, directors, officers, employees, successors, assigns, agents or representatives SHALL NOT BE LIABLE to Client(s) for liabilities, claims, actions, damages, cost or expense in any circumstances, for: (A) ANY PERSONAL INJURIES OR PROPERTY DAMAGE ARISING OUT OF OR CAUSED BY ANY ACT OR OMISSION ON THE PART OF ANY Guest(s) and/or Operators of tours; (B) EMOTIONAL DISTRESS, MENTAL SUFFERING, OR PSYCHOLOGICAL INJURY OF ANY KIND; OR (C) ANY CONSEQUENTIAL, INCIDENTAL, PUNITIVE OR EXEMPLARY DAMAGES. This specifically includes but is not limited to liabilities, claims, actions, damages, costs or expenses ARISING OUT OF OR CAUSED BY food or drink consumed at third-party facilities belonging to third-party Operators of tours.

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Persons with Disabilities

Live REAL Experiences cannot guarantee that all transfer vehicles or tour sites are wheelchair accessible. What we can guarantee, however, is that we will seek to source the same upon request. This may, however, incur an additional charge.

PRIVACY POLICY

This privacy statement covers websites operated by Live REAL Experiences. We understand that booking online involves significant trust on your part. We value your trust and make it a high priority to ensure the security and confidentiality of the personal information you provide to us. Please read this policy to learn about our privacy practices. By visiting this Website, you are accepting the practices described herein.


Information Collection
Live REAL Experiences is the sole owner of the information collected on liverealexperiences.com and its affiliate's websites. We receive and store any information you enter on our website or provide to us, including personal information such as your name, telephone number, postal and email addresses, fax number, and billing information (such as credit/debit card number, cardholder name, and expiration date). You can choose not to give us information, however, some personal information is necessary to book a tour/excursion or engage in information-seeking or other transactions on our site.

 

How we use the Information
We use sensitive billing information (such as cardholder name, credit/debit card number and expiration date) for the purpose of completing the tours/excursions bookings you transact on our website. We use other personal information about you to provide you with the tour/excursion information you request; to provide you with tour/excursion confirmation and updates; to manage your account, including processing bills and providing tour/excursion notifications; to communicate with you in general; to respond to your questions and comments; to analyze and improve all our offerings; promotions, customizations; and to otherwise customize your experience with this website; to get information from you, including through surveys; to resolve issues, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Usage; and as otherwise described to you at the point of collection.

 

Legal Obligations
Live REAL Experiences may be required by law to disclose information you have provided in obtaining its travel products or services. Live REAL Experiences may also disclose information against someone who poses a threat to its interests (such as customer fraud) or whose activities could bring harm to others. Additionally, it may be necessary for Live REAL Experiences to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business.

 

The Choice to Submit Information
As stated previously, you have a choice not to give us information, understanding that it may be required in order to book a tour/excursion or to take advantage of certain features offered on this website and may therefore affect these processes.

 

Computer Information
Live REAL Experiences collects certain technical information from your computer each time you make certain requests and may include your IP address, operating system, Web browser software (i.e. Netscape Navigator or Internet Explorer), and referrer Web site. Online activity, like tours viewed and bookings made, may also be automatically collected to assist in customizing user experience and preventing fraud.

 

How we Protect your Information
Your Safety and Security while using this website to reserve your tours and excursions are our priority. We are serious about protecting the information we collect through administrative, technical, and physical security procedures such as authorized access and message encryption, along with firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.

 

Use of Clients’ Graphics & Submissions
Live REAL Experiences Client(s) irrevocably consents to and authorizes the use and reproduction by Live REAL Experiences, or anyone authorized by Live REAL Experiences, of any and all photographic, video and any other visual portrayal (s) of the undersigned Guest(s), their child or ward, for any purpose whatsoever, including but not limited to use in magazines, brochures, flyers, television, internet, and websites displays without further reference or compensation. All rights, title and interest therein (including all worldwide copyrights therein) shall be the sole property of Live REAL Experiences and authorized personnel, free from any claims by the undersigned Guest(s) and or any person deriving any rights or interest from such Guest, AND each undersigned Guest(s) UNDERSTANDS AND HEREBY KNOWINGLY AND VOLUNTARILY SO AGREES.

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Please be aware that by submitting content to this Website by electronic mail, postings on this Website or otherwise, including any tour and excursion reviews, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, "Submissions"), you grant Live REAL Experiences, its subsidiaries and corporate affiliates and the affiliated, co-branded and/or linked website partners through whom we provide service, a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with such Submission If you do not agree to these terms and conditions, you are free to refrain from providing Submissions.

 

You are fully responsible for the content of ALL your Submissions, which shall not include: (i) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate public or private rights or that would violate any law; (ii) any commercial/marketing material or content and (iii) any material or content that causes a copyright, trademark or patent violation. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions or any other harm resulting from your posting of content to this Website. You acknowledge that Live REAL Experiences may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you.
 

LOCAL LAWS

Guests are responsible for knowing, obeying and complying with the laws and regulations of their destination. Neither Live REAL Experiences nor any Tour Supplier has any duty to inform or warn Guests about the destination's laws and/or regulations.

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This agreement is governed by the laws of Jamaica. You hereby consent to the exclusive jurisdiction and venue of courts in Jamaica in all disputes arising out of or relating to the use of this Website. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph.

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You agree that no joint venture, partnership, employment, or agency relationship exists between you and Live REAL Experiences as a result of this agreement or use of this Web site.

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Performance of this agreement by Live REAL Experiences is subject to existing laws and legal processes, and nothing contained in this agreement is in derogation of the right to comply with law enforcement requests or requirements relating to your use of this Website or information provided to or gathered by Live REAL Experiences with respect to such use.

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If any part of this agreement is determined to be void or unenforceable pursuant to applicable law, including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the void or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and agreement shall continue in effect.

 

Any rights not expressly granted herein are reserved.

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